KAYRA

Privacy Policy of Kayra Wild SRL

Company Name: KAYRA WILD SRL

Corporate ID: 3-102-934215

Registered Address: Provincia 01 San José, Cantón 09 Santa Ana, Distrito Santa Ana, Plaza Avalon, Second Floor, Office 8, Costa Rica

 

1. Purpose of this Privacy Policy

Kayra Wild SRL (hereinafter “the Agency”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of its clients, users, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Costa Rican Law 8968 and international data protection standards.

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

 

2. Data We Collect

We may collect the following categories of personal data:

  • Identification Data: full name, nationality, date of birth, passport or ID number.

  • Contact Information: email address, phone number, billing address.

  • Payment Information: transaction details when using Stripe, PayPal, or other payment platforms (note: we do not store full credit card numbers).

  • Travel Information: booking preferences, dietary restrictions, special requests, emergency contacts.

  • Technical Data: IP address, browser type, device information, cookies, and navigation data on our website.

 
3. How We Use Your Data

Personal data is processed exclusively for the following purposes:

  • To manage bookings, payments, and travel services.

  • To communicate with you regarding your reservation or inquiries.

  • To comply with legal, fiscal, and administrative obligations.

  • To improve our website, services, and customer experience.

  • For marketing and promotional purposes (only with your explicit consent).

 
4. Legal Basis for Processing

We process personal data on the following legal grounds:

  • Performance of a contract: when data is necessary to provide our travel services.

  • Legal obligations: when required by Costa Rican authorities or applicable tax laws.

  • Legitimate interest: to improve our services and protect against fraud.

  • Consent: for marketing communications and use of images/videos.

 
5. Data Sharing and Third Parties

  • We may share your personal data with third-party service providers (hotels, transport companies, guides, payment processors) strictly to fulfill the contracted services.

  • We do not sell, rent, or trade your personal information to third parties.

  • Data may be stored on secure servers located outside Costa Rica, in compliance with international data transfer regulations.

 
6. Data Retention

  • Personal data will be retained only for as long as necessary to fulfill the purposes stated in this policy, comply with legal requirements, and resolve disputes.

  • Once no longer needed, data will be securely deleted or anonymized.

 
7. Data Subject Rights

In accordance with Law 8968 and international standards, you have the right to:

  • Request correction of inaccurate or outdated information.

  • Request deletion of your personal data when legally applicable.

  • Object to certain processing activities (e.g., direct marketing).

  • Withdraw your consent at any time.

Requests must be submitted via email to info@kayrawild.com, and we will respond within the timeframe established by law.

8. Cookies and Online Tracking

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and personalize content.

  • You may disable cookies in your browser settings, but this may affect website functionality.

  • Some third-party services (e.g., Google Analytics, Stripe, PayPal) may also place cookies in accordance with their own policies.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

If your data is transferred outside Costa Rica, we will ensure that adequate safeguards are in place to protect your information, in line with international data protection laws.

11. Updates to this Policy

We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be published on our website with the corresponding effective date.

12. Contact

For questions, requests, or complaints regarding your personal data, please contact us at:

Email:  info@kayrawild.com